Interested in a used phone from Hekka but not sure how it works? From condition and battery life to user satisfaction and cost, we’re answering all of the questions you might have about pre-owned devices versus new ones. 

1. What’s the difference?

If you think you may be in the market for a previously owned phone, it’s important to know that anyone can sell an old device and call it a “used phone” or a “pre-owned phone.”

That’s why it’s important to understand a couple of terms.

  • Refurbished phones: This typically refers to devices that have undergone some sort of repair. The previous users’ data has been wiped and the factory settings are typically restored, allowing you to set up the device the same way you would a brand-new phone. 

  • Certified Pre-Owned (CPO) phones: This refers to all the pre-owned smartphones Hekka sells. These devices have been inspected and are in full working order. “Certified Pre-Owned” is also potentially more accurate than “used” or “refurbished” — some smartphones are returned in full working order after only a few days. While these devices are pre-owned and cannot be sold as new, some may not have been used at all by previous owners.




2. Where do pre-owned and used phones come from?

It’s a common misconception that all pre-owned or refurbished phones were returned due to defects. While it’s true that some pre-owned devices require repairs, many people bring back smartphones within the allowed return window simply because they’ve decided they want a different model or color. Other pre-owned phones find their way back onto store shelves via trade-ins, maybe their phone arrived late, and they already bought another one, they ordered the wrong phone or they just regretted the purchase.

3. What kind of shape are these phones in? 

It depends. 

Refurbished phones may seem identical to brand-new devices, or they may have a fair number of dings and scratches. (Generally speaking: the worse the condition, the lower the price.) 

When phones are returned or recycled due to defects, the refurbishment process may involve repairs such as new internal components, new screens, and fixed ports. But before these smartphones can be sold as Certified Pre-Owned devices, they must be fully inspected by Hekka to ensure they work properly. 

All Hekka certified used equipment is 90% new.

4. How do I know a pre-owned device is reliable? 

All Hekka Certified Pre-Owned devices have passed Hekka’s Total Quality Inspection, which ensures the following: 

  • The battery charges up, and the battery charge indicator works
  • All ports are completely functional, and all card slots work
  • Each pixel on the display works, and images on the screen are clear and bright
  • Wi-Fi and other connectivity functions work properly
  • Speakers, microphones, and Bluetooth audio all work
All buttons and soft keyboards work, and the software is up to date

5. Why not buy “regular” used phones? 

You may find lower prices from individuals selling their used smartphones online. But a lower price may not turn out to be a better “deal” if the phone comes with technical problems (or, even worse, turns out to be stolen). If you buy a used phone from someone you don’t know, you’ll be unprotected when something goes wrong. At the same time, it adds to the recycling of devices and parts that otherwise would go to waste. It's definitely environmentally friendly and saves your pocket!

6. How do other people feel about their used phones? 

According to one consumer survey, more than two-thirds (67%) of refurbished phone owners said they had no complaints about their devices — very near to the portion of new smartphone owners who said the same thing about their devices (69%). More than 4 out of 5 people who bought a refurbished device said they were “highly satisfied” with their products. 

Quality savings and protection from Hekka.

Now that you know a little more about Certified Pre-Owned phones, are you ready to take the plunge? Hekka CPO devices are guaranteed to be fully functional and are eligible for Total Mobile Protection. It’s a win-win: a quality device at a lower price, with less waste.!

7. Customs Policy

If customers in MexicoIndia, South America, and Africa encounter customs clearance problems, please declare customs clearance by themselves according to local customs clearance regulations.