Q: Which countries are Xiaomi phones banned from being sold in?

A: United States, Canada, Iran, Cuba, Venezuela, Mexico, North Korea, Sudan, Syria, and Crimea.

 

Q: Why are Xiaomi phones banned from selling in the above countries?

A: Affected by Xiaomi official policies, United States, Canada, Iran, Cuba, Venezuela, Mexico, North Korea, Sudan, Syria, and Crimea temporarily prohibit sales in these countries.

 

Q: When will it be available for sale in the above countries?

A: At present, it is not certain when it will be available for sale in the above countries. If there is any policy adjustment, we will inform you as soon as possible.

 

Q: When is the arrival time of the product?

A: Receiving time = Processing time + Shipping time. (Maybe issue to delays due to ongoing COVID-19 changes)

Processing time: Normally 1-3 Business Days

There may be delays if there are holidays within the arranged delivery time.  

 

Q: How do I know if an item is shipped?

A: Your tracking number and the delivery company website link will be sent via e-mail immediately after we ship your order.

 If you haven’t received your order, please make sure to contact us about it within 3 months since you received the shipment confirmation. One of our representatives will resolve this problem within 24 hours. Note that overdue requests may not be accepted.